Refund Policy

TrueFans sells access to digital content that is delivered immediately upon purchase. Because digital content cannot be "returned", all sales on the platform are final and non-refundable, except in the limited circumstances described in this Policy or where a refund is required by applicable law.

By making a purchase you expressly agree that content delivery begins immediately and, to the extent permitted by law, you waive any statutory right of withdrawal for digital content once access has been granted.

Subscriptions renew automatically until cancelled. You may cancel at any time from your account settings; cancellation stops future renewals and you retain access to the creator's subscription content until the end of the current paid billing period. We do not provide partial or prorated refunds for unused time remaining in a billing period.

If a creator deletes their account or is removed from the platform mid-period, remaining subscription time may be refunded or credited at our discretion.

Pay-per-view ("PPV") content is unlocked immediately upon payment and is non-refundable once unlocked. Please review the creator's description and preview before purchasing. If a technical error prevents you from accessing PPV content you paid for, see Section 5 below.

Tips are voluntary payments made directly to creators and are non-refundable. Tips are not payment for any specific content or service and do not create any entitlement to content, attention or interaction from the creator.

We may issue a refund or credit, at our discretion, in the following circumstances:

• Technical errors — you were charged but the content was never delivered or is permanently inaccessible due to a platform fault;
• Unauthorized charges — a transaction you did not authorize, subject to verification and investigation;
• Duplicate charges — the same purchase was billed more than once.

To be considered, refund requests must be submitted within seven (7) days of the charge. Approved refunds are issued to the original payment method; processing times depend on your bank or card issuer.

If you dispute a charge with your bank or card issuer (a "chargeback") instead of contacting us first, we may suspend or terminate your account pending resolution, and the associated creator's earnings for that transaction may be reversed. Fraudulent or abusive chargebacks are a violation of our Terms of Service and may result in permanent account termination. If you believe a charge is incorrect, please contact us first — most issues are resolved faster this way.

To request a refund, email billing@truefans.fun within 7 days of the charge, including: the email address on your account, the date and amount of the transaction, the creator or content involved, and a description of the issue. We aim to respond to all billing inquiries within 3 business days.